Are you searching for the most effective technical documentation software program for WordPress?
Technical documentation software program helps you simply write, edit, and handle documentation inside WordPress. This permits customers to get the data they want with out asking for help and helps you scale back help queries.
On this article, we’ll present the most effective technical documentation software program for WordPress that you should use for your corporation.
![Comparing the best technical documentation software for WordPress Comparing the best technical documentation software for WordPress](https://www.wpbeginner.com/wp-content/uploads/2023/11/best-technical-documentation-software-for-wordpress-facebook-1-1024x576.png)
Why Use Technical Documentation Software program for WordPress?
In response to Harvard Business Review, over 81% of shoppers attempt to maintain points themselves earlier than contacting a help consultant.
If clients can not discover fast solutions to their primary questions, they’re likelier to depart a destructive evaluate, ask for a refund, or discover an alternate.
Through the use of technical documentation software program, you’ll be able to present your clients with the data they want with out reaching out for technical help through contact kind or cellphone help.
![Technical documentation on a WordPress based business Technical documentation on a WordPress based business](https://www.wpbeginner.com/wp-content/uploads/2023/11/techdoc-example.png)
![Technical documentation on a WordPress based business Technical documentation on a WordPress based business](https://www.wpbeginner.com/wp-content/uploads/2023/11/techdoc-example.png)
The next are a few of the high causes for utilizing technical documentation software program for your corporation:
1. Saves You Time + Cash: With a helpful documentation part, your help staff spends much less time answering the identical questions repeatedly. Many purchasers discover solutions earlier than even opening a help ticket. By being extra environment friendly, you’ll be able to preserve your help staff small and lower your expenses.
2. Improves Buyer Satisfaction: Getting fast solutions makes your clients completely satisfied. It additionally provides them the satisfaction that they’ll discover dependable data when wanted.
3. Builds Belief and Model Loyalty: Happy clients are likelier to depart optimistic opinions about your corporation and suggest it to others. This belief leads them to purchase extra merchandise from your corporation sooner or later.
4. Provides a 24/7 Help Rockstar to Your Group: Consider technical documentation as a help staff member who works 24/7 at no extra value to your corporation. It’s all the time out there, different staff members can use it regularly, and you’ll all the time add new data to it.
The best way to Add Technical Documentation in WordPress
A WordPress web site comes with two frequent content material varieties: posts and pages.
Posts are revealed in reverse chronological order, making them lower than ultimate candidates for technical documentation articles. Pages are standalone content material varieties and can be utilized to create technical documentation.
Nonetheless, ideally, they’re greatest fitted to your corporation pages (providers, storefront, about web page, touchdown pages, and extra).
That is the place technical documentation software program for WordPress turns out to be useful.
These instruments are separate plugins or themes that add a Information Base or Documentation content material sort to your WordPress web site.
Amongst these instruments, you’ll be able to select from a number of glorious choices.
That being mentioned, let’s take a look at the most effective technical documentation software program you should use in WordPress.
1. Heroic Information Base
![Heroic Knowledge Base Heroic Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/heroickb.png)
![Heroic Knowledge Base Heroic Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/heroickb.png)
Heroic Information Base is the most effective WordPress technical documentation software program available on the market.
It lets you simply add technical documentation in WordPress and type it into classes and tags. There isn’t any sophisticated setup concerned.
The entrance finish shows your documentation in an easy-to-browse structure with a distinguished search bar on the high. You don’t want to write down any code to get it working in your web site.
![Heroic Knowledge Base preview Heroic Knowledge Base preview](https://www.wpbeginner.com/wp-content/uploads/2023/11/hkb-preview-anytheme.png)
![Heroic Knowledge Base preview Heroic Knowledge Base preview](https://www.wpbeginner.com/wp-content/uploads/2023/11/hkb-preview-anytheme.png)
The stay search characteristic makes use of Ajax to indicate solutions when customers begin typing. This helps your clients get to the solutions a lot quicker.
Most significantly, it really works with any WordPress theme and can use its personal customized templates to show the data base space. That is excellent if you wish to apply it to your corporation web site.
Heroic Information Base additionally comes with a help assistant bot, which seems throughout your web site and supplies on the spot solutions when customers click on it.
![Heroic Knowledge Base support assistant Heroic Knowledge Base support assistant](https://www.wpbeginner.com/wp-content/uploads/2023/11/support-assistant.gif)
![Heroic Knowledge Base support assistant Heroic Knowledge Base support assistant](https://www.wpbeginner.com/wp-content/uploads/2023/11/support-assistant.gif)
Need to know what your clients are scuffling with? Heroic Information base comes with analytics that will help you achieve insights into person habits.
Execs of Utilizing Heroic Information Base
- Straightforward to make use of with none sophisticated setup.
- It really works with any WordPress theme and can be utilized on an current WordPress web site.
- The stay search characteristic helps customers discover articles extra shortly.
- Constructed-in analytics mean you can observe which elements of the documentation are accessed by extra customers, offering insights into bettering your merchandise.
- Features a help assistant bot to assist customers shortly discover solutions
Cons of Utilizing Heroic Information Base
- It’s a paid plugin with no free model. Nonetheless, they do supply a 14-day risk-free money-back assure.
- License renews at common pricing, which is a bit excessive. Nonetheless, you’ll be able to select to cancel your subscription and preserve the plugin.
Why We Selected Heroic Information Base: Heroic Knowledgebase is probably the most complete and easy-to-use technical documentation software program for WordPress. It really works with any WordPress theme, which implies it may be simply used in your current WordPress web site.
We already use it for the documentation hub on the WPForms web site, and our documentation staff loves it.
Pricing: Ranging from $149.50.
2. Groove
![GrooveHQ GrooveHQ](https://www.wpbeginner.com/wp-content/uploads/2021/09/groovehq-new.png)
![GrooveHQ GrooveHQ](https://www.wpbeginner.com/wp-content/uploads/2021/09/groovehq-new.png)
Groove is a robust buyer help platform that mixes a data base, a assist desk, and stay chat into one answer.
It’s simple to make use of, and you should use it underneath your personal area title.
It comes with a simple design software that lets you select your model colours and add a brand. Plus, the data base pages look nice on all gadgets and display screen sizes.
Groove Information Base additionally supplies useful insights resembling article efficiency metrics, most searched phrases, and most seen articles. It may well even make article ideas.
Execs of Utilizing Groove
- Straightforward to make use of and handle.
- Requires no particular expertise.
- It may be used alongside Goove’s buyer help platform with shared inboxes, stay chat, and assist desk software program.
- Assist icon on each web page, permitting customers to shortly search the data base and seamlessly transition to buyer help.
- Customizable mobile-friendly themes.
Cons of Utilizing Groove
- It may be a bit of costlier than some software program on the checklist.
- Information is saved on Groove servers as an alternative of your WordPress web site.
Why We Selected Groove: Technical documentation is the place a buyer’s help interplay begins, and so they might have additional assist. That is the place Groove may also help you seamlessly switch clients to help inboxes or stay chat.
In our expertise with Groove, we like its ease of use, easy interface, and self-serve widget, and the way it simply integrates into each web page of your web site.
Pricing: Ranging from $4.80 per person per 30 days.
3. KnowAll
![Knowall Knowall](https://www.wpbeginner.com/wp-content/uploads/2023/11/herothemes-knowalltheme.png)
![Knowall Knowall](https://www.wpbeginner.com/wp-content/uploads/2023/11/herothemes-knowalltheme.png)
KnowAll is the most effective WordPress data base theme available on the market. It comes with the most effective WordPress technical documentation plugin known as Heroic Knowledgebase.
It’s the excellent answer in case you are constructing a separate web site to deal with help for your corporation. In that case, you should use KnowAll to arrange a completely purposeful documentation middle immediately.
![KnowAll Preview KnowAll Preview](https://www.wpbeginner.com/wp-content/uploads/2023/11/knowall-preview-2.png)
![KnowAll Preview KnowAll Preview](https://www.wpbeginner.com/wp-content/uploads/2023/11/knowall-preview-2.png)
Execs of Utilizing KnowAll
- Appropriate if you wish to make a separate web site for help and documentation.
- You’ll be able to customise it like every other WordPress theme.
- As a traditional theme, it helps the Theme Customizer, widgets, and navigation menus.
- Comes with Heroic Knowledgebase blocks, which you should use wherever in your web site.
Cons of Utilizing KnowAll
- It’s a WordPress theme, so it wouldn’t be an excellent answer on a web site the place you might be already utilizing a unique theme.
Why We Selected KnowAll: Some companies could need to arrange a separate WordPress web site for help documentation. In that case, KnowAll is a ready-to-go answer that gives all the things they want. Plus, it comes free with the Heroic Information Base plugin, which, as talked about, is the most effective technical documentation software program for WordPress.
Pricing: Free with Heroic Information Base plugin, ranging from $149.50.
4. BetterDocs
![Better Docs Better Docs](https://www.wpbeginner.com/wp-content/uploads/2023/11/betterdocs.png)
![Better Docs Better Docs](https://www.wpbeginner.com/wp-content/uploads/2023/11/betterdocs.png)
BetterDocs stands out as a dependable WordPress data base plugin, providing a mix of user-friendliness and in depth options.
It comes with pre-designed data base templates tailor-made to work with any WordPress theme. It additionally integrates with standard WordPress web page builders by extra widgets.
Execs of utilizing BetterDocs
- A easy and easy-to-use technical documentation plugin for WordPress, appropriate for freshmen and consultants alike.
- Consists of pre-designed templates to work with any WordPress theme.
- It comes with extra widgets that can be utilized with web page builder plugins.
Cons of utilizing BetterDocs
- Utilizing it along with your current WordPress theme could require some extra tweaks.
Why We Selected BetterDocs: We discovered BetterDocs to be an excellent software for creating technical documentation in WordPress. It’s simple to make use of and makes it simple on your customers to seek out the solutions utilizing a wonderful stay search characteristic.
Pricing: Ranging from $55 for a single web site license.
5. weDocs
![weDocs weDocs](https://www.wpbeginner.com/wp-content/uploads/2023/11/wedocs-1.png)
![weDocs weDocs](https://www.wpbeginner.com/wp-content/uploads/2023/11/wedocs-1.png)
weDocs is one other highly effective answer for creating technical documentation in WordPress. It’s simple to make use of and lets you add a docs part to your current web site or a separate help web site.
It features a search characteristic and lets you set up documentation in a hierarchical format. You can too use tags to type articles into matters and subtopics. You can too type articles with a drag-and-drop interface.
Execs of Utilizing weDocs
- It really works with current WordPress web sites and may also be used on a standalone help web site.
- It permits you to set up documentation in a hierarchical format. Plus, you should use tags to type articles into matters.
- It has a drag-and-drop interface to prepare documentation pages.
- Comes with an AI assistant constructed with ChatGPT to indicate related data routinely.
Cons of Utilizing weDocs
- It doesn’t include a separate theme however has built-in templates to work with any WordPress theme. This will likely require a bit of little bit of tweaking, however nothing too tough.
Why We Selected weDocs: It’s a good choice if you wish to set up documentation in hierarchical pages. The drag-and-drop organizer lets you simply arrange documentation structure.
Pricing: The bottom plugin is on the market totally free. Professional plans begin at $47 / yr.
6. Echo Knowledge Base
![Echo Knowledge Base Echo Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/echokb-1.jpg)
![Echo Knowledge Base Echo Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/echokb-1.jpg)
Echo Knowledge Base makes creating and managing documentation, FAQs, and articles simple and arranged.
It has a user-friendly interface, and you’ll simply add, edit, and set up your content material with out technical know-how.
Execs of Utilizing Echo Information Base
- Means that you can set up help articles with classes and tags.
- You should use AI help to assist write and reply questions.
- It consists of a number of structure kinds and shortcodes so as to add FAQs and help content material throughout your web site.
Cons of Utilizing Echo Information Base
- Rather less beginner-friendly than different options on the checklist.
- The bottom free plugin doesn’t have good search expertise. You’ll want to purchase a paid add-on individually so as to add superior search.
Why We Selected Echo Information Base: In case you are searching for a free answer, then Echo Information Base could be a good choice. It supplies an excellent base so as to add documentation and you’ll all the time buy a bundle so as to add extra options if wanted.
Pricing: The bottom plugin is free. You should purchase add-on packs ranging from $46 / yr.
7. BasePress
![BasePress BasePress](https://www.wpbeginner.com/wp-content/uploads/2023/11/basepress.jpg)
![BasePress BasePress](https://www.wpbeginner.com/wp-content/uploads/2023/11/basepress.jpg)
BasePress is one other easier and easy-to-use plugin that helps you create professional-looking documentation pages and a data base on your web site.
It has three customizable themes, permitting you to create a visually interesting help middle with minimal effort.
The superior on the spot search bar helps customers discover solutions shortly, whereas the drag-and-drop interface makes organizing articles into sections, classes, and tags simple.
Execs of Utilizing BasePress
- It lets you create a number of data bases.
- Comes with article voting and analytics.
- Content material restriction permits you to select who has entry to documentation.
- Prompt search lets customers discover solutions shortly, you’ll be able to add the search bar wherever in your web site utilizing a shortcode.
Cons of Utilizing BasePress
- The built-in templates could require some tweaking to work alongside your current WordPress theme.
- Options like article voting, a sophisticated search bar, desk of contents, and so on. can be found underneath paid plans.
Why We Selected BasePress: In case you are searching for a primary free technical documentation plugin, then BasePress might be an excellent answer. Nonetheless, in case you want the options out there in its premium model, it is best to evaluate it with different paid options on this checklist.
Pricing: The lite plugin is free. Professional plans begin at $79 / yr.
8. HelpCrunch
![HelpCrunch HelpCrunch](https://www.wpbeginner.com/wp-content/uploads/2023/11/helpcrunch.jpg)
![HelpCrunch HelpCrunch](https://www.wpbeginner.com/wp-content/uploads/2023/11/helpcrunch.jpg)
HelpCrunch is a multi-purpose WordPress technical documentation plugin that lets you simply create a help web site on your clients.
It lets you set up your assist paperwork into classes and tags simply. It additionally has a extra accessible customizer that permits you to select the theme and background colours on your docs part.
Execs of Utilizing HelpCrunch
- Presents a multi-channel buyer help software program with chat, e mail, and technical docs.
- Helps standard messaging apps like Fb Messenger, WhatsApp, and Instagram to speak with clients.
- AI-powered stay chat assistant helps clients discover solutions extra shortly.
Cons of Utilizing HelpCrunch
- It’s a multi-channel, full-fledged buyer help platform with e mail advertising, stay chat help, and a data base. In case you are simply searching for technical documentation software program, this is perhaps overkill.
- A bit pricier than different options on the checklist.
Why We Selected HelpCrunch: In case you are searching for a data base with built-in stay chat help, then HelpCrunch could be a good answer for your corporation. It presents a number of methods for purchasers to hunt assist, which ensures clients can get the data they want.
Pricing: Ranging from $12 month-to-month for every staff member with out emails.
9. VS Knowledge Base
![VS Knowledge Base VS Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/verysimpleknowledgebase-1.png)
![VS Knowledge Base VS Knowledge Base](https://www.wpbeginner.com/wp-content/uploads/2023/11/verysimpleknowledgebase-1.png)
VS Knowledge Base is a quite simple data base plugin for WordPress. It’s appropriate for superior customers including documentation on a separate WordPress set up in a subfolder or subdomain.
It doesn’t include its personal data base content material sort however can be utilized with every other content material sort, like posts or pages.
Execs of Utilizing VS Information Base
- Very simple and simple answer to create technical documentation in WordPress.
- Use shortcodes or VS Information Base widget to show documentation.
- Works with any WordPress theme.
Cons of Utilizing VS Information Base
- Because it doesn’t use a separate content material sort for data base articles, it won’t be simple to make use of on an current WordPress web site.
- It lacks superior options that many different options on this checklist supply.
Why We Selected VS Information Base: For companies that need to arrange a separate WordPress set up on a devoted help web site, VS Information Base could be a very primary and easy answer.
Pricing: Free.
10. BSF Docs
![BSF Docs BSF Docs](https://www.wpbeginner.com/wp-content/uploads/2023/11/bsf-docs.png)
![BSF Docs BSF Docs](https://www.wpbeginner.com/wp-content/uploads/2023/11/bsf-docs.png)
BSF Docs is a light-weight WordPress documentation plugin. It comes with a Docs content material sort for including technical documentation articles.
It presents a really primary set of options which makes it fairly simple to make use of. There’s not a lot so that you can customise, and you’ll simply begin including your documentation.
Execs of Utilizing BSF Docs
- A light-weight technical documentation plugin that’s tremendous simplistic by design.
- Comes with a primary template to show technical documentation sorted by classes.
- You’ll be able to create documentation articles utilizing the Docs content material sort or posts/pages.
Cons of Utilizing BSF Docs
- Lacks lots of the options which might be out there in another options on this checklist.
- The default templating works with most WordPress themes, however you should still want some customization.
Why We Selected BSF Docs: When you want a free plugin to create and handle your technical documentation, BSF Docs is an effective answer. It features a very useful stay search characteristic and works fairly effectively with any WordPress theme.
Pricing: Free.
Bonus Instruments
Including technical documentation alone would assist scale back help requests. Nonetheless, you might want extra instruments to make sure your clients get the most effective help attainable.
Combining your documentation with the next instruments will aid you create a strong buyer help system.
11. Heroic Inbox
![Heroic Inbox Heroic Inbox](https://www.wpbeginner.com/wp-content/uploads/2023/11/heroic-inbox.png)
![Heroic Inbox Heroic Inbox](https://www.wpbeginner.com/wp-content/uploads/2023/11/heroic-inbox.png)
Heroic Inbox is a WordPress helpdesk and buyer help plugin from the makers of KnowAll and Heroic Information Base plugins.
It lets you handle all buyer help emails and tickets inside WordPress. You’ll be able to create a number of mailboxes for help, gross sales, partnerships, and extra from the identical dashboard.
With built-in person administration, you’ll be able to assign completely different mailboxes to completely different staff members and route buyer emails to the appropriate staff.
Group members can add notes solely seen to your staff to share data and coordinate responses.
It additionally pulls all buyer data within the sidebar subsequent to a dialog. You’ll be able to see previous help requests and buyer exercise when answering a ticket.
Pricing: Begins at $199.50 for the standalone plugin. Nonetheless, the true worth comes with their bundle package deal, beginning at $299.50, and consists of Heroic Information Base.
12. WPForms
![WPForms WPForms](https://www.wpbeginner.com/wp-content/uploads/2023/10/wpforms-website-680.png)
![WPForms WPForms](https://www.wpbeginner.com/wp-content/uploads/2023/10/wpforms-website-680.png)
WPForms is the most effective WordPress kind builder available on the market. It lets you create types in WordPress, together with buyer help types, suggestions types, survey polls, and extra.
WPForms permits you to simply enable your clients numerous choices to contact and supply suggestions. This helps you make data-driven choices, resulting in extra buyer satisfaction.
WPForms is a no-code answer and comes with a drag-and-drop kind builder. It consists of over 1600 templates for every kind of types your small enterprise may want.
Pricing: Ranging from $49.50. There’s additionally a free version which you could attempt.
13. Nextiva
![Nextiva help desk Nextiva help desk](https://www.wpbeginner.com/wp-content/uploads/2015/05/nextiva-help-desk.jpg)
![Nextiva help desk Nextiva help desk](https://www.wpbeginner.com/wp-content/uploads/2015/05/nextiva-help-desk.jpg)
Nextiva is the most effective enterprise cellphone service supplier for small companies. Including a enterprise cellphone quantity to your web site provides your corporation credibility and offers clients an additional channel to achieve out in the event that they need assistance.
Nextiva lets you share a quantity on a number of gadgets. It consists of clever routing options to ship calls to the out there staff members routinely.
Plus, you’ll be able to select cellphone numbers in numerous states or areas and even get a toll-free quantity for enterprise.
Pricing: Beginning at $14.95 /person/month.
14. LiveChat
![LiveChat LiveChat](https://www.wpbeginner.com/wp-content/uploads/2023/11/livechat.png)
![LiveChat LiveChat](https://www.wpbeginner.com/wp-content/uploads/2023/11/livechat.png)
LiveChat is the most effective stay chat help software program available on the market.
A current examine by Kayako confirmed that greater than 41% of shoppers choose stay chat to achieve out for help.
LiveChat lets you add stay chat help to your WordPress web site simply. It presents simple integration with any data base software program you might be utilizing.
Plus, it helps you seize leads in your web site, which you’ll then convert into paying clients.
Pricing: Ranging from $20 per 30 days per agent.
Which Is the Finest Technical Documentation Software program for WordPress?
Heroic Information Base is the most effective technical documentation software program for WordPress. It’s simple to make use of, doesn’t require writing any code, and can be utilized along with your current WordPress web site or WooCommerce retailer.
Plus, it provides you entry to the KnowAll theme, which makes it even simpler to create a buyer help web site with none modifications to your current WordPress theme.
To not point out that the identical firm presents Heroic Inbox, which helps you to handle buyer help proper there in WordPress as an alternative of paying third-party corporations to deal with e mail help tickets.
Regularly Requested Questions About Technical Documentation Software program
1. Which software program do you have to use to write down technical documentation?
You’ll be able to write technical documentation utilizing software program like Heroic Information Base. This lets you create, edit, set up, and replace technical documentation simply.
2. What are some good examples of technical documentation?
You’ll be able to take a look at the technical documentation at WPForms as a wonderful instance. You might also discover examples in your trade or enterprise area of interest and see how your opponents or related companies have managed their documentation and assets.
We hope this text helped you discover the most effective technical documentation software program for WordPress. You might also need to see our information on utilizing automation in WooCommerce to extend gross sales or see our information on monitoring conversions in WordPress / WooCommerce.
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